Senior Consultant + Chief Operating and Strategy Officer / London
Charlie is a senior leader with a 20-year proven track record of transforming communications performance to deliver organisations’ strategic and financial goals. He advises companies and their leaders on how to build their reputation, engage stakeholders and provide a supportive environment to achieve their commercial goals and purpose.
Charlie has spent the past decade in global consultancy roles focussed on financial and professional services, digital communications and data-led communications insight and strategy. He has advised blue-chip clients including HSBC, KPMG, Mastercard, PwC, State Street and Vanguard on high-stakes reputation challenges, transactions and business-critical projects.
Prior to this, Charlie spent eight years in-house for Santander in London and Madrid, leading transformational projects in the UK communications function and the global technology and operations division. These included turning around Santander UK (Abbey’s) reputation, creating a global communications model, optimising Santander’s digital communications assets and driving global mobile and internet banking adoption.
Charlie holds a BSc in economics, has passed all three levels of the Chartered Financial Analyst (CFA) exams and studied Business and Administration Strategy at Esade business school.